25ph11 Privacy Policy

1. Introduction

25ph11 ("we," "us," or "our") operates the online gaming platform at 25ph11.cam under a licensing framework regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). We understand that Filipino players value their privacy and trust us with sensitive personal information when registering accounts and transacting on our platform.

This Privacy Policy ("Policy") applies to all users of the 25ph11 website, mobile browser experience, and associated services. By accessing or using 25ph11, you acknowledge and consent to the data practices described in this Policy. This Policy should be read alongside our Terms & Conditions.

This Policy is compliant with the Republic of the Philippines Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).

2. Information We Collect

25ph11 collects personal information in two primary ways: directly from you when you register or interact with the platform, and automatically through your use of the website and services.

2.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, email address, Philippine mobile number, residential address, username
• Identity Verification Documents: Government-issued ID (passport, driver's license, PhilSys ID, SSS/GSIS ID, Voter's ID), selfies for liveness verification
• Payment Information: GCash account number, Maya account number, bank account details (BPI, BDO, Metrobank, PNB), cryptocurrency wallet addresses (USDT TRC20)
• Communications: Messages sent to 25ph11 support via live chat, email, or Viber — including inquiry content and timestamps
• Responsible Gaming Declarations: Self-exclusion requests, deposit limit preferences, responsible gaming assessments

2.2 Information Collected Automatically

• Device & Technical Data: IP address, browser type, operating system, device model, screen resolution
• Usage Data: Pages visited, games played, session duration, betting history, clickstream data
• Location Data: General geolocation derived from IP address (used to verify Philippine jurisdiction eligibility)
• Cookies & Similar Technologies: Session cookies, persistent cookies, analytics beacons (see Section 6)
• Transaction Data: Deposit amounts, withdrawal amounts, game outcomes, bonus claims, timestamps

3. How We Use Your Data

25ph11 uses personal information strictly for legitimate gaming platform operations and legal compliance. We do not sell your personal data to third parties. Your data is used only for:

• Account Management: Creating, verifying, and maintaining your 25ph11 account, including identity verification to confirm you are 21+ years of age and a Philippine resident
• Service Delivery: Processing deposits and withdrawals (GCash, Maya, bank), providing game access, and delivering customer support
• Fraud Prevention & Security: Detecting and preventing unauthorized access, fraudulent transactions, money laundering, and bonus abuse
• PAGCOR Regulatory Compliance: Reporting required by PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) compliance, Know Your Customer (KYC) obligations
• Platform Improvement: Analyzing aggregated usage data to improve game offerings, website performance, and user experience
• Responsible Gaming: Monitoring for problem gambling indicators, enforcing self-exclusion and deposit limits, providing targeted responsible gaming interventions
• Communications: Sending account-related notifications (deposit confirmations, withdrawal updates, security alerts) and, with consent, promotional communications
• Legal Obligations: Complying with court orders, subpoenas, law enforcement requests, and regulatory reporting requirements

4. Legal Basis for Processing

Under Republic Act 10173 (Data Privacy Act of 2012), 25ph11 processes personal data based on one or more of the following lawful bases:

• Contractual Necessity: Processing required to fulfill the gaming services contract you entered when creating your 25ph11 account
• Legal Obligation: Processing required to comply with PAGCOR licensing, AMLA, KYC requirements, and other applicable Philippine laws
• Legitimate Interest: Processing for fraud prevention, security monitoring, and responsible gaming protection — balanced against your privacy rights
• Consent: Processing for marketing communications and optional analytics features — revocable at any time from account settings

5. Data Sharing & Disclosure

25ph11 does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers who assist in operating the platform. These include payment processors (GCash/Maya/bank partners), identity verification services, cloud hosting providers, analytics platforms, and customer support tools. All service providers are contractually obligated to protect your data and use it only for the specified purpose.

5.2 Regulatory Authorities

25ph11 may disclose personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts when required by Philippine law, regulatory mandate, or valid legal process.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of 25ph11 assets, your personal data may be transferred as part of the transaction. You will be notified of any such transfer and your rights under this Policy will be maintained.

5.4 With Your Consent

We will share your data with any other party only with your explicit, informed consent.

6. Cookies & Tracking Technologies

25ph11 uses cookies and similar tracking technologies to maintain session state, remember your preferences, detect fraud, and measure platform performance.

You can manage cookie preferences through your browser settings. Disabling essential cookies may impact your ability to log in and use 25ph11 services. Non-essential cookie consent can be withdrawn at any time.

7. Data Storage & Security

25ph11 takes data security seriously and implements multiple layers of protection for all personal information stored on our systems:

• Encryption at Rest: All personal data is stored using AES-256 encryption. Passwords are hashed using bcrypt — never stored in plain text
• Encryption in Transit: All data transmitted between your browser and 25ph11 servers is protected by TLS 1.3 (HTTPS). The padlock icon in your browser confirms this
• Access Controls: Personal data is accessible only to authorized 25ph11 staff on a strict need-to-know basis. All access is logged and audited
• Infrastructure Security: Servers are hosted in secure, certified data centers. Regular penetration testing, vulnerability scanning, and security audits are conducted
• Incident Response: 25ph11 maintains a data breach response plan. In the event of a breach affecting your data, you will be notified within 72 hours per NPC guidelines
• Payment Security: Financial data (GCash, Maya, bank) is processed through certified payment gateways and is not stored on 25ph11 servers in full

8. Data Retention

25ph11 retains personal data only for as long as necessary to fulfill the purposes described in this Policy, and to comply with legal obligations:

• Active Account Data: Retained throughout the life of your account
• Transaction Records: Retained for a minimum of 5 years to comply with AMLA and PAGCOR requirements
• Identity Verification Documents: Retained for 5 years after account closure
• Support Communications: Retained for 3 years
• Analytics Data: Retained in anonymized/aggregated form for up to 5 years
• Closed Account Data: Retained for 5 years post-closure for regulatory compliance, then securely deleted

9. Your Rights Under Philippine Data Privacy Law

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 25ph11:

• Right to Be Informed: Know what personal data 25ph11 collects and how it is used — as described in this Policy
• Right to Access: Request a copy of the personal data 25ph11 holds about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention requirements
• Right to Data Portability: Receive your personal data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for direct marketing or other specified purposes
• Right to Lodge Complaints: File a complaint with the National Privacy Commission (NPC) at privacy.gov.ph if you believe your data rights have been violated

To exercise any of these rights, submit a written request to [email protected]. 25ph11 will respond within 15 working days. We may request identity verification before processing your request.

10. Children & Minors

The 25ph11 platform is strictly for individuals who are 21 years of age or older, in compliance with PAGCOR regulations and Philippine gambling laws. 25ph11 does not knowingly collect personal information from individuals under 21 years of age.

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information and close the associated account. If you believe your child has created a 25ph11 account, please contact [email protected] immediately.

Parents and guardians are encouraged to use device-level parental controls and internet filtering tools to prevent underage access to gambling websites.

11. Cross-Border Data Transfers

Some 25ph11 service providers (including cloud infrastructure, game studios, and analytics tools) may be located outside the Philippines. Where cross-border transfers occur, 25ph11 ensures that appropriate safeguards are in place, including contractual data processing agreements that require equivalent data protection standards to those required by Philippine law.

Game data from providers such as Playtech and other studios may be processed on servers outside the Philippines. Personal financial data and identity documents remain on Philippine-jurisdiction-compliant infrastructure.

12. Policy Updates

25ph11 may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Material changes will be communicated to registered players via email notification at least 14 days before the updated policy takes effect.

The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. Continued use of the 25ph11 platform after the effective date of an updated Policy constitutes acceptance of the revised terms.

We encourage players to review this Policy periodically to stay informed about how 25ph11 protects your information.

13. Contact Us & Data Protection Enquiries

If you have questions about this Privacy Policy, want to exercise your data rights, or wish to report a privacy concern, please contact 25ph11's Data Protection Officer:

If you are unsatisfied with our response to a privacy complaint, you have the right to escalate to the Philippine National Privacy Commission (NPC) at privacy.gov.ph.